Shipping policy

After an order has been paid for and processed items will be shipped the following day. we ship daily excluding Sunday. If there is an issue that prevents this, we will contact you by text with number that was provided at checkout to remedy any circumstances. Shipping in the US on average takes 2-4 business days to receive and on rare circumstances up to 6. We are centrally located and ship from St.Louis, Mo. 

Shipping charges are automatically determined by the USPS. We reserve the right to ship with UPS on larger heavier orders. Orders over $200 ship for free. If there is a faster service that is equal to one picked, we often choose this service and will cover the difference at no additional fee (at our discretion) If ever charged an amount that seems excessive, feel free to reach out to us and on occasion we are able to look into the charge and find alternative packing or services to help save on shipping. Please know that shipping is generally not cheap, but we do our best to save you money where we can.    

Fulfillment emails, tracking and delivery emails will be sent to provided email at checkout to ensure you know where your items are during the whole process. 

We ship anywhere in the US and Canada only. 

We do offer local pick up for orders in the St.Louis area, this option can be chosen at checkout. MO sales taxes are applied to these orders and all orders shipped in MO, currently we do not charge sales tax on items shipped outside the state of MO.

We only ship to residential and business addresses, no PO box's, sorry.   

Any damaged items caused by shipping or lost in transit have to be reported to the carrier by the consumer to open a claim. If this is brought to our attention, we can often reach out to Shopify to try and expedite the claim. In case of damaged items, we will need (as well as carrier)  photos of damaged items and the box it was packed in. On rare occasions when items are lost in transit we recommend contacting us 10 business days after estimated scheduled drop off day and we can reach out to Shopify to possibly get a claim started. Unfortunately, some carriers require it be missing for 20 business days before claims can be made however if brought to their attention, they can start looking into it earlier to avoid claims.  If an item has not moved in a 24-to-48 hour. While in transit, please contact us to let us know. The package should be moving to locations daily with reports.  

You can contact us through our website at www.grannyssublimationblanks.com or by email at grannyssb@yahoo.com.TEXT our customer support number at (314)461-5067 for quickest response and we will respond within 24 hours, but generally much faster.